To qualify for the ProFirst Certified Program, our shop must meet specific knowledge and skill requirements as well as becoming an I-CAR Gold Class Professional®. Shops who achieve I-CAR’s highest level of training are designated as I-CAR Gold Class Professionals, considered the highest level of training in the industry. To ensure that our body shop keeps up with the latest Honda technology, Northtowns ProFirst Certified Shop must complete Honda-specific training through I-CAR, and is required to take additional Honda-specific training as it becomes available. The newest model vehicles are often designed and engineered using different metals and lightweight materials, these materials often require specific tools and equipment for proper repair. Northtown Collision has the right tools and equipment to repair your Honda and Acura, no matter what year it is.
Northtown Collision must be committed to customer satisfaction, and have a customer satisfaction survey system to ensure that we meet our customers expectations. Lastly, through a third-party, American Honda physically inspects all ProFirst Certified shops annually to confirm tools and equipment, facility cleanliness, and overall shop operation. Training and verification of proper repair procedures is performed on an ongoing basis.